UI UX Blog

Closed loop dialogues - Take Head or Heads

How would you like to hold somebody you genuinely love and care about? With one hand only when there was an option to hold both? How would you choose to treat him/her if you had to present him/her a choice? Consider this scenario:somebody who you genuinely care about is vising you on a cold day and you ask:

"Would you like to take tea or not?"

compare it with

"Would you like to take tea now or later?"

What would be your line for the one who you care about? Obviously the second one. What is that so? Why is first line not appropriate?

Now compare it with similar questions a software company asks its users soon after they install some fo their software.

"Would you like to register: YES - NO"

and Compare it with

"Would you like to register now or at a time later" ?

In the software registeration dialogue box, when you give option of NOT TO REGISTER, it is just like giving 50% of chance to die to somebody who is important and valuable to you.  Hold your users with both hands. It is not just important for your business reasons, it is equally valuable for the improved user experience.

Hold both hands: Your business goals want users to register their software because this give you unmatched user feedback plus its a great tool to keep your software usage clean. Your business logic does not afford a flat NO on the question of registeration, it shouldn't be there at all. Its true not everybody wants to register but there Also once users choose NOT TO REGISTER, they feel unsatisfied if you ask them to register again. Howerver when there is an option to choose between "Register Now" and  "Register Later", you are holding your users with both hands giving them no chance leave. Even if they choose "Register Later", you are giving them a chance to return and safely ask them for the same few days later.

Same holds true for several sofware operations including maintenance wizards, software upgrades, usage feedback and sometimes surveys.

This approach is just not only helpful for your business, it is equally important for an improved user experience. Two Birds!